A little help for you and your favorite family member on paws. If you don’t find your answer here, contact Furrkin.
Sizing & choosing your item
How do I choose the right size?
Measure your pet and compare with the size chart on the specific product page. Sizes vary between products, so an M in one item may fit differently from an M in another. For clothing, check the chest, neck, and back measurements shown. For collars and harnesses, follow the listed neck and chest measurements. Weight guidance is a starting point, not a substitute for measuring.
Does the photo show everything included?
Some listings offer individual pieces and matching sets. Check the selected style, size, price, and product description before adding to your cart. A collar, leash, bow, or harness may be sold separately unless the selected option says it is a set.
Can a decorative necklace be used for walks?
Decorative necklaces and accessories are for supervised wear. Use a separate collar or harness designed for leash attachment, and follow the product’s intended-use information.
Personalized & engraved collars
Where do I enter engraving details?
Open your cart before checkout and use the note box labelled “Personalized collar?” Enter your pet’s name, phone number, and the exact engraving text you want. If ordering more than one personalized item, identify which text belongs to each item.
Check the individual product page for character and line limits, supported characters, and any deadline for submitting details. Double-check spelling and phone numbers.
I checked out without leaving a note. What should I do?
Email Angieg421@hotmail.com promptly with your order number, the personalized item, and the exact engraving text. Express checkout may skip the cart note. Please follow the deadline on your product page; some items may be supplied blank if details are missing.
Shipping & delivery
Where do you ship, and how much does it cost?
We currently ship within the United States only. Standard shipping is free on all available items, with no minimum order amount.
When will my order arrive?
Estimated delivery is 10–20 business days from the date you place your order, including processing. Business days are Monday through Friday, excluding holidays. Customs or carrier delays can extend this estimate.
Why did my items arrive separately?
Items ship directly from our suppliers in China or the USA. Orders with multiple items may arrive in separate packages. Read our shipping policy for full details.
Returns & order help
Can I return an item?
For standard items, contact us within 14 days of delivery to request a return. Items must be unused, unwashed, and in original condition with tags and original packaging. Wait for approval and return instructions before sending anything back. Return postage applies for a change of mind or a size you selected that does not fit. Check the full returns and refund policy and any product-specific restrictions before ordering.
What if my order is damaged, defective, or incorrect?
Contact us promptly with your order number and photos of the item and packaging so we can help arrange an appropriate refund or replacement at no additional cost to you.
How do I get help with my order?
Email Angieg421@hotmail.com or use our contact page. Include your order number and a short description of what you need.